Are your cards genuine?
Yes. We don't sell reproductions or proxies. Sealed, singles or bulk, everything here is the genuine article, bought by us through legitimate Australian retail channels and passed to you exactly as it reached us.
Can you guarantee what I'll pull?
Nobody can. Pull rates are decided at the print run, not at the shop counter. What's ours to promise is the seal, and we do: the full promise is on our guarantee page.
What does "sealed" actually mean here?
Untouched: exactly as the factory made it, shrink-wrap and all. We don't weigh packs or open boxes to check what's inside, and nothing here is ever resealed. The wrap comes off in your hands or not at all.
How fast will my order ship?
We dispatch in 1-2 business days, with tracking on every order, no matter the size. Delivery from there is Australia Post's leg: their published estimate for standard parcels is 2-6 business days.
What does shipping cost?
Orders over $250 ship free anywhere in Australia. Under $250, the rate is shown at checkout before you pay, so there are no surprises.
Do you ship overseas?
We ship within Australia only at the moment.
If you're overseas and there's something you really want, email backestcg@gmail.com. We'll price the actual postage and tell you honestly whether it's worth it.
How do preorders work?
We only take preorders on stock we've locked in ourselves: your order reserves an allocation we've already paid for, not a place in a queue. The release date is written on every listing before you buy, and payment is taken when you order. That's what locks your allocation.
Once the product releases and lands with us, it's out the door to you within 1-2 business days.
What if a release date moves?
We update the listing and email you straight away, and you choose: wait it out or take a full refund. Release dates belong to the manufacturer, and sometimes they move them.
Can I cancel a preorder?
Yes: any time before dispatch, for a full refund. Email us with your order number and it's done.
Can I order preorder and in-stock items together?
Yes. We'll hold the order and send everything together once the preorder lands, unless you'd rather split it. Email us and we'll sort it out.
What if my parcel never arrives?
Then that's ours to fix, not yours: replacement or refund, and we chase the courier. Every order is tracked, so you can follow it the whole way.
What if the outer box has a small mark on it?
Sealed product is sold for what's inside. Outer boxes can pick up small marks on their way through the factory and distribution chain. That's normal across the hobby, and it doesn't touch the cards. Anything beyond minor is covered by the guarantee.
What condition are your cards in?
Sealed product is exactly that: still in the factory wrap, never opened and never tampered with.
Singles and bulk lots are hand-checked. Nothing bent, creased, water-damaged or edge-worn goes out. If a card doesn't meet that standard, we don't sell it.
What's in a bulk lot?
Genuine Pokémon cards, sorted to whatever the listing describes: holos, reverse holos, or a mix. They're good for filling collection gaps or as a generous gift, and going through a pile of holos is a pleasure in itself.
Can I return something?
If your order arrives damaged or isn't what we described, tell us within 7 days: replacement or refund, your choice. When the mistake is ours, we carry the return postage too.
We don't accept change-of-mind returns on sealed product. That's standard across the hobby, and it protects you too: returns never go back on the shelf, so what you buy has been ours and only ours.
None of this affects your rights under Australian Consumer Law, which apply regardless of what any store policy says.
Do you buy cards or collections?
Yes, we're always buying. A shoebox from the loft, a collection you've outgrown, sealed product you'd rather turn into cash: send it our way. Pokémon especially, but we'll look at One Piece and Magic too.
How it works:
- Email backestcg@gmail.com with a rough idea of what you have. Photos help enormously. Quick phone shots of the stacks are fine.
- We'll tell you honestly whether it's something we can use, and roughly what it's worth.
- If it works for both of us, we agree a price and sort payment and postage.
There's no obligation and no pressure: if your cards are worth more sold individually than we'd pay for the lot, we'll tell you exactly that.
You're on eBay too. Should I buy there or here?
Both work, and it's the same people packing either way. Buying here supports the shop directly, and sealed product and preorders land here first.
Our eBay store is at ebay.com.au/str/backestcg, 100% positive, and you're welcome to check.
How do I get in touch?
Email backestcg@gmail.com. You're emailing the people who own the shop, and we answer, usually within a day.