Refund policy

Changed your mind? Sealed boxes, tins, deck bundles, collections and decks bought at backestcg.com.au can come back within 30 days of delivery for a refund, as long as they weren't preorders and they're still factory-sealed: the manufacturer's wrap and seals intact, nothing opened, cut, re-wrapped or taped. A bundle comes back as the whole bundle. This window covers orders placed from 30 September 2026; earlier orders keep the terms they were placed under.

To return something for change of mind, email hello@backestcg.com.au from the email address on your order, with your order number, within 30 days of delivery, and we reply with where to send it. If it was a gift, the person who placed the order emails us, and the refund goes back to them. Post it back within 7 days of our reply, tracked and well packed. The return postage is yours. If what you're returning cost $250 or more, send it with signature on delivery and Extra Cover for what you paid, both at your cost, so you're covered if the carrier loses or damages it. Until a change-of-mind return reaches us, it's in your care.

Every change-of-mind return is inspected when it arrives: it has to come back still factory-sealed and matching what we sent. Once it passes, we refund the price you paid for the item within 7 days of it being delivered back to us, the way you paid. There's no restocking fee. The original delivery charge isn't refunded. If a change-of-mind return isn't factory-sealed, doesn't match what we sent, or reaches us crushed or torn, we don't refund it; we'll explain why, show you what we found, and send it back to you at our cost. Returned items never go back on our shelf as new. Change of mind is here for the occasional second thought. After two change-of-mind refunds from us in 12 months, we may stop offering it on your future orders, and we'll tell you before we do.

These can't be returned for change of mind: anything opened; loose booster packs, on their own or as a booster bundle of loose packs, because a single pack can be weighed or searched without breaking its seal; preorders once delivered, meaning anything listed as a preorder when you ordered it (before dispatch you can cancel any preorder for a full refund); bulk lots and single cards, which aren't factory-sealed; and eBay purchases, which follow the returns terms on the eBay listing.

If something we sent is wrong: if your order arrives damaged or isn't what we described, tell us within 7 days: replacement or refund, your choice. Found a problem after 7 days? Email us anyway: your rights under Australian Consumer Law don't end there. And if a parcel goes missing in the post, that's ours to fix too: replacement or refund, and we chase the courier, not you.

Email hello@backestcg.com.au with your order number. Photos of any damage help us fix it faster, but the promise doesn't hinge on them. If the item needs to come back to us, we email you a prepaid return label, so the return costs you nothing, and a return on our label travels at our risk. Refunds go back the way you paid, including what you paid for delivery, actioned within 1 business day of us agreeing it, or of the item reaching us when it's coming back to us first. Replacements are dispatched within 1 to 2 business days of us agreeing it, or of the return being lodged with the carrier, tracked like any other order; if we've sold out, it's a full refund instead.

Damage means anything beyond faint shelf wear: a crushed, dented, torn, split, wet or opened box or wrap, for example. Faint shelf wear is the light scuffing most sealed product picks up between the factory and any shop, and it doesn't touch what's inside.

Nothing in this policy limits your rights under Australian Consumer Law. Those apply on top of everything here, always: what we promise is in addition to your other rights and remedies under the law. They're also separate from the change-of-mind window: if something is faulty or not as described, you're entitled to a remedy whether or not it's still sealed. The 30 days, the factory-sealed condition and paying your own return postage are rules for change of mind only, and the 7 days above is how quickly we'd like to hear about damage or a wrong item so we can fix it fast, not a limit on your rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The full version, in plain words: https://backestcg.com.au/pages/returns

BackesTCG · ABN 72 955 230 843 · New South Wales, Australia