This page is the whole of our guarantee, in plain words. There are no asterisks and no separate fine print anywhere on it; what's written here is what we do.
The seal
Every seal leaves here exactly as the factory made it: never opened, never searched, never weighed for hits.
If you collect sealed product, you already know why this matters. Packs get weighed to fish out the hits; boxes get opened, picked over and quietly resealed. None of that happens here. And because the two of us are the only people who touch your order between the shelf and the post office, the promise doesn't depend on a warehouse of strangers keeping it.
Sealed product is stored out of sunlight and handled like it's already yours. It travels in rigid protection.
"Good price and packed perfectly"
Verified buyer, September 2026, collected by Judge.me
If something goes wrong
If your order arrives damaged or isn't what we described, tell us within 7 days: replacement or refund, your choice.
And if a parcel goes missing in the post, that's ours to fix too: replacement or refund, and we chase the courier, not you.
Email hello@backestcg.com.au with your order number. Photos of any damage help us fix it faster, but the promise doesn't hinge on them. We carry the cost of putting it right, return postage included. Refunds go back the way you paid, actioned within 1 business day of us agreeing it, or of the item reaching us when it's coming back to us first. If we've sold out, it's a full refund instead of a replacement. Found a problem after 7 days? Email us anyway: your rights under Australian Consumer Law don't end there.
Changed your mind? That's covered by our returns policy rather than this guarantee: sealed boxes, tins, deck bundles, collections and decks can come back within 30 days of delivery for a refund of the item price, as long as they're still factory-sealed and pass inspection when they reach us. Preorders are different: cancel free any time before dispatch, but once delivered they can't come back for change of mind. The return postage is yours, and every step is on our returns page. Returned items never go back on our shelf as new, so nothing sold here as new has been returned by one of our customers.
Nothing on this page limits your rights under Australian Consumer Law. Those apply on top of everything here, always: what we promise is in addition to your other rights and remedies under the law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Getting it to you
In-stock orders are dispatched within 1 to 2 business days with tracking, no minimums and no exceptions; preorders ship as soon as their stock lands with us. When one order spans several release dates, each wave that clears $250 ships free on its own; the remaining waves ship together in one dispatch at no extra cost, or can be split out early for a flat $9.95 per extra dispatch. Our highest-value collections ship with signature on delivery and transit cover, built into the price rather than sold as an extra.
The owners answer
You're emailing the people who own the shop, and we answer, usually within a day. There's no support queue and no script; the person reading your email is the person who packed your order.
What we won't promise
A guarantee is only worth something if it never claims what can't be delivered. So, for the record:
We can't promise what you'll pull. Those odds are fixed at the print run by the manufacturer, and a shop that says otherwise is selling you a story. We won't call ourselves anyone's "number one", because there's no scoreboard behind claims like that. And we won't invent countdowns or "only 2 left" theatre. When something we sell is genuinely scarce, the listing will simply say so.
What we will do is put our record where you can check it: our eBay store, 100% positive from 70+ ratings in the last 12 months.
Nicolaj
BackesTCG · ABN 72 955 230 843
New South Wales, Australia